The Division of Service Delivery is mandated to regularly monitor the service delivery and the compliance with the principles of good governance in public and private sector as well as in non-governmental organizations.
The main duties of the division are the following:
- To establish service Delivery Monitoring system and develop respective tools;
- To monitor service delivery in public sector, both in Central and Local Government, as well as in Civil Society Organizations;
- To conduct inspections on Service delivery in private sector;
- To assess specific programmes’ implementation and delivery.